Refund policy

Refund Policy

We want you and your pet to love your purchase. If you’re not satisfied, you can request a return or refund within 30 days of delivery.

How to request a return
Email us at supportanimora@gmail.com with your order number and the reason for your return. Please don’t send anything back before we reply, as returns sent without approval can’t be processed.

Condition of items
Items should be unused and in their original packaging. For hygiene reasons, grooming tools and other pet products that have been used cannot be returned.

Damaged, defective or incorrect items
If your item arrives damaged, doesn’t work or isn’t what you ordered, contact us within 30 days of delivery with a photo and we’ll send a replacement or a full refund.

Refunds
Once your return is approved and received, we’ll refund the original payment method within 5-7 business days. Depending on your bank, it may take a few more days to appear.

Return shipping
Return shipping costs are the customer’s responsibility, unless the item arrived damaged, defective or incorrect. In some cases, for low-value items, we may offer a refund without requiring a return.

Contact
supportanimora@gmail.com